bdc33 Privacy Policy

bdc33 collects certain types of information from users in order to provide services on its platform. This data collection is carried out through a fully transparent and controlled process.

1.1 Information You Provide Directly

Information you provide when registering or managing your account:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Financial transaction details (related to bKash, Nagad, Rocket, or bank accounts)

1.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Session duration and gaming activity logs
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

bdc33 uses collected information only for specific and legitimate purposes. Your information is never sold to third parties or used for any unauthorised purpose.

2.1 Primary Purposes

• Account registration, verification, and management
• Processing deposits, withdrawals, and transactions
• Providing gaming services and bonuses
• Ensuring 24/7 customer support in Bengali
• Preventing fraud and unauthorised access

2.2 Secondary Purposes

• Improving platform performance and analysing user experience
• Sending personalised promotional offers and bonus notifications (subject to your consent)
• Enforcing and monitoring responsible gaming policies
• Meeting legal obligations and conducting security audits

bdc33 uses industry-standard technology and processes to ensure the security of your personal information.

3.1 Technical Security

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication: An additional layer of security for account access.
• Regular Security Audits: Identifying and addressing system vulnerabilities.

3.2 Data Retention Period

Information is retained while your account is active and for a specified period afterwards as required by law. Transaction-related information is retained in accordance with financial regulatory guidelines. After an account is closed and the required period has passed, data is securely deleted.

bdc33 never sells your personal information. However, necessary information may be shared with specific third parties in the following limited circumstances:

4.1 Approved Third Parties

• Payment Processors: bKash, Nagad, Rocket, and banking partners for transaction verification and processing.
• Identity Verification Services: To complete the KYC (Know Your Customer) process.
• Technology Infrastructure Partners: Server hosting and cloud service providers.
• Game Providers: Licensed game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft.

4.2 Legal Obligations

We may be legally required to provide information in response to legal orders, court directives, or valid requests from government authorities. In such situations, only the minimum information requested is provided.

4.3 Prohibited Sharing

• Selling information to advertisers or marketing companies
• Sharing personal information with unauthorised third parties
• Disclosing sensitive financial information without your consent

Cookies and similar technologies are used on the bdc33 website to improve the quality of service.

5.1 Types of Cookies

• Essential Cookies: For account login sessions and core functionality.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: For analysing platform usage patterns and making improvements.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

bdc33 believes every user should have full control over their own information. You have the following rights:

• Access: The right to request a copy of the information stored about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of Processing: The right to request that use of your information be limited for certain purposes.
• Portability: The right to receive your information in a machine-readable format.
• Objection to Marketing: The right to opt out of marketing communications.

bdc33 is strictly for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected, it is immediately deleted and the associated account is closed.

If you believe a minor is using our platform, please contact us at [email protected].

Our services may be operated on servers outside Bangladesh. For such transfers, bdc33 ensures that equivalent privacy protections are maintained. We only work with third parties who meet our privacy standards and are contractually bound to properly protect user information.

bdc33 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

If you continue using the platform after changes are made, you will be considered to have accepted the updated Policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Use our live chat for 24/7 support in Bengali.
• Response Time: We generally resolve complaints promptly on business days.

Protecting your privacy is our highest priority. bdc33 commits to resolving any complaint related to your information with honesty and promptness.